ThankView Is Hiring!


We are looking for passionate, driven and hardworking people to join our family. At ThankView we offer:

Healthcare Coverage

Delicious Coffee

An Office in Manhattan

A Fun Environment

Current Open Positions


Director of Customer Success

ABOUT THANKVIEW

ThankView is a New York City based, fast growing tech startup focused on making outreach more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools and nonprofits which seek to increase their engagement, learn more about their recipients through in depth metrics and increase the overall financial impact of their outreach efforts.

We are looking for a strong communicator with a desire and drive to succeed in a rapidly growing and innovative environment. We value creative, dedicated and intelligent employees. ThankView demands a lot and requires top-notch performers that can deliver quality results.

At ThankView, we take our clients’ experience with our platform and our company seriously. Our Customer Success team is committed to providing a world-class overall experience that delights our clients. From the moment our Implementations team gets our client onboarded on our platform, our Customer Success team takes the lead in engaging our customers to ensure positive outcomes using ThankView. The Director of Customer Success will lead our growing team of client advocates, ensuring the highest quality of service and strategic support. Product adoption, expansions and renewals, as well as gathering critical client feedback about our platform and services fall under the purview of our Customer Success team.

WHAT YOU'LL BE RESPONSIBLE FOR:

  • Manage the team of Customer Success Managers, Technical Account Managers, and Renewal Operations staff to maintain high customer satisfaction levels (75%+), adoption, expansions, and ultimately, retention (90%+).
  • Hire and retain exceptional team members
  • Expand our list of referenceable customers
  • Own our client-facing Success processes, policies, playbooks, and values so as to deeply integrate ThankView into our clients’ everyday work lives
  • Articulate and document internal processes to create a scalable infrastructure for our Success team
  • Serve as the liaison between the Customer Success team and the rest of the organization
  • Influence the direction of the ThankView platform, creating an efficient channel for funneling customer feedback into the Product organization while empowering the team to proactively help customers understand how we’re working towards solutions that meet and exceed their expectations
  • Empower the team to act as advocates for the customer, quarterbacking the solving of complex problems within our organization and escalating when appropriate
  • Work with Support to develop and refine a process to flag and resolve requests by key accounts - bugs, product gaps, wish list items, etc.
  • May involve handling sensitive personal data

WHAT YOU'LL LOVE ABOUT US:

  • We are a team of smart, interesting, diverse, funny, and energetic people
  • We offer competitive compensation, health benefits and a fun, relaxed office environment
  • We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously
  • We believe success comes from the collective effort of all, which is why all team members receive equity in the business
  • Right off the bat we offer our employees 17 days of vacation, 6 work from home or sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world
  • We reside at a stylish office space in Manhattan's Financial District which offers a selection of free fitness classes

YOUR QUALITIES:

  • Strong leadership skills with the motivation to inspire both our clients and your teammates
  • Highly organized - a project management background is a plus
  • Process improvement experience
  • Ability to understand the features and use cases of the ThankView platform
  • Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications
  • 3 - 5 years of customer success or account management with a technical (SaaS) product
  • You have at least 1 year of management experience
  • Comfortable operating in a small but growing startup environment
  • Experience utilizing Intercom and Salesforce a major plus
  • The capacity for creative problem solving
  • Experience with advocating for your customers’ needs within an organization and driving to solutions
  • Ability to use data and statistics to identify patterns and generate recommendations for process/product improvements

TO APPLY:

Rather than a traditional resume cover letter, we ask that you please send a break up letter as your cover letter.

  • You can break up with any person, place or thing
  • The person, place or thing can be real or fictional
  • The letter should be at least 250 words

Please send your break up cover letter & resume with "Director of Customer Success" in subject line to jd@thankview.com.

Jr Designer

ABOUT THANKVIEW

ThankView is a New York City-based, fast-growing tech startup focused on making outreach for Universities and non-profits more impactful through personalized video. Whether you want to create sincere solicitations, spice up event invites or more individually thank donors, the ThankView platform will allow you to design, record, send and track 1 or 100,000 videos in minutes. We're used by hundreds of universities, schools, and nonprofits that seek to increase their engagement, learn more about their recipients through in-depth metrics and increase the overall financial impact of their outreach efforts.

We are looking for a driven, autonomous self-starter to join our design team. The ideal candidate is highly motivated and able to think and execute creatively. The Jr Designer will report to the Creative Director and will be responsible for assisting all aspects of the user onboarding design process, developing assets for ThankView marketing and social channels. Your work will have a direct impact on the growth of our company.

WHAT YOU'LL BE RESPONSIBLE FOR:

  • Designing creative assets for new and existing users
  • Designing creative assets for ThankView social and email marketing

WHAT YOU'LL LOVE ABOUT US:

  • We are a team of smart, interesting, diverse, funny, and energetic people
  • We offer competitive compensation, health benefits, and a fun, relaxed office environment
  • We take the responsibility to make sure you are excited, happy and find fulfillment in your work very seriously
  • We believe success comes from the collective effort of all, which is why all team members receive equity in the business
  • Right off the bat, we offer our employees 17 days of vacation, 6 work from home or sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world
  • We reside at a stylish office space in Manhattan's Financial District which offers a selection of free fitness classes. Namaste

WHAT WE’LL LOVE ABOUT YOU:

  • You’re passionate about learning and helping the business grow
  • You love to solve difficult, challenging problems
  • You have the ability to say "No" and will actively fight against feature creep and over-complication
  • You’re positive, generally happy, and a joy to be around
  • You thrive in a fast-paced, collaborative environment

REQUIREMENTS:

  • Immeasurable attention to detail
  • Proficiency in Adobe Photoshop and Sketch and/or Illustrator. Skill in Adobe Premiere, After Effects and a plus but not required.
  • Graduated with a degree in the arts
  • Overall positive attitude with a passion for learning
  • Illustration skills a huge bonus!

TO APPLY:

Please send your portfolio or link to a portfolio site & resume with "Jr Designer" in the subject line to keith@thankview.com.